Refund Policy
At Charme Fragrance, customer satisfaction is our top priority. We are committed to providing high-quality products and a seamless shopping experience. Please review our refund policy carefully to understand how refunds and returns are handled.
1. Eligibility for Refunds
1.1. Refunds are only applicable under the following circumstances:
- The product received is defective or damaged.
- The product delivered does not match your order (e.g., wrong item sent).
1.2. Refunds will not be provided for:
- Change of mind or personal dislike of the fragrance.
- Used or partially used products.
- Products purchased on sale or under special promotions (unless damaged or defective).
2. Conditions for Returns
To qualify for a refund, the following conditions must be met:
2.1. The request must be initiated within 7 days of receiving the product.
2.2. The product must be returned in its original condition, unused, and in its original packaging, including all accessories, labels, and documentation.
2.3. A valid proof of purchase (order number or invoice) is required.
3. How to Request a Refund
3.1. To request a refund, contact us at:
Email: contact@charmelifestyle.store
Phone: +91-9560397922
3.2. Include the following details in your refund request:
- Your name and contact information.
- Order number or proof of purchase.
- Reason for the return (attach photos if the product is damaged or defective).
3.3. Once your request is approved, we will provide instructions for returning the product.
4. Refund Process
4.1. Upon receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund.
4.2. If approved, the refund will be processed, and the amount will be credited to your original payment method within 7–10 business days.
5. Shipping Charges
5.1. Shipping charges for returning the product are the responsibility of the customer unless the return is due to our error (e.g., damaged or incorrect item sent).
5.2. Original shipping charges are non-refundable.
6. Non-Returnable Items
The following items are not eligible for returns or refunds:
6.1. Opened or used perfumes.
6.2. Products without their original packaging and labels.
7. Exchange Policy
7.1. We do not offer exchanges. However, if you receive a defective or incorrect product, we will replace it with the same item, subject to availability.
8. Contact Us
If you have any questions or need assistance with a refund, please contact us:
Phone: +91-9560397922
Email: contact@charmelifestyle.store
Address: 1093/85-A, Gali No.11, Church Colony, Mehrauli, New Delhi – 110030