Shipping Policy

At Charme Fragrance, we strive to ensure a smooth and timely delivery of your orders. Please read the following shipping policy to understand our timelines, charges, and other details.

1. Shipping Locations

1.1. We currently offer shipping across India.
1.2. International shipping is not available at this time.

2. Shipping Charges

2.1. Shipping charges, if applicable, will be displayed during checkout.
2.2. Free shipping may be offered for orders above a specific value (as specified during promotions or offers).

3. Delivery Timelines

3.1. Order Processing Time:

Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.

3.2. Estimated Delivery Time:

Metro Cities (e.g., Delhi, Mumbai, Bangalore): 3–5 business days.
Non-Metro Cities and Tier-2/3 Locations: 5–7 business days.
Remote Areas: 7–10 business days.

3.3. Delivery timelines may vary due to unforeseen circumstances, including courier delays, natural disasters, or festivals.

4. Order Tracking

4.1. Once your order is shipped, you will receive a tracking link via email or SMS to monitor the status of your shipment.
4.2. For any issues with tracking, you can contact us at contact@charmelifestyle.store or call +91-9560397922.

5. Failed Deliveries

5.1. If delivery fails due to an incorrect or incomplete address provided by the customer, re-shipping charges will apply.
5.2. Orders not accepted upon delivery will be considered canceled, and shipping charges will not be refunded.

6. Damaged or Missing Items

6.1. If your order arrives damaged or with missing items, notify us within 48 hours of receiving the package by contacting contact@charmelifestyle.store or calling +91-9560397922.
6.2. Provide clear pictures of the damaged package and products for verification.

7. Contact Us

For any shipping-related queries, please reach out to us:
Phone: +91-9560397922
Email: contact@charmelifestyle.store
Address: 1093/85-A, Gali No.11, Church Colony, Mehrauli, New Delhi – 110030